Refund policy

At Disc Doctor we are committed to providing high-quality products and services. If there is a problem with your purchase, our return policy outlines your rights and options in accordance with Australian Consumer Law.

Your Rights Under Australian Consumer Law

Under Australian Consumer Law (ACL), you are entitled to a replacement, repair, or refund if a product you purchase:

• Has a major fault or defect.

• Is not of acceptable quality (e.g., it is unsafe, does not match the description, or is unfit for its intended purpose).

• Differs significantly from the sample or description provided.

• If the issue is minor, we will offer a repair or replacement.

Conditions for Returns

1. Proof of Purchase: Please provide proof of purchase, such as a receipt, tax invoice, or bank statement, when requesting a return or exchange.

2. Return Period: We recommend returning faulty or defective items as soon as possible after discovering the issue.

How to Request a Return

1. Contact our customer service team via [email/phone] or visit our store.

2. Provide details about the issue and proof of purchase.

3. Our team will assess your claim and provide instructions for the next steps, such as returning the item to the store or arranging a repair.

 

We do not accept change of mind returns.